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Human Resource Management - Emotional Intelligence: Communication Effectiveness mediates the Relationship between Stress Management and Job Satisfaction

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Author :  Hassan Jorfi1 , Hashim Fauzy Bin Yaccob2 , Ishak Md Shah3

Affiliation :  1Universiti Teknologi Malaysia (UTM) 2Universiti Teknologi Malaysia (UTM) 3Universiti Teknologi Malaysia (UTM)

Country :  Malaysia

Category :  Information Technology Management

Volume, Issue, Month, Year :  15, 19, November, 2011

Abstract :


Stress management remains a key topic of concern among managers and employees worldwide. The most significant contribution of this research is the discovery the stress management related to communication effectiveness, and on the other hand, communication effectiveness related to job satisfaction within organizations of Iran. Communication effectiveness is a crucial factor for organization's performance and growth and plays an important role in stress management, and job satisfaction of today’s competitive organizations. According to literature on business area and logical arguments we proposed that communication effectiveness can moderators the link between stress management with job satisfaction. The respondents consist of 133 form educational administrations and Agriculture Bank of Iran. The method that used to maintain the stress management, communication effectiveness and job satisfaction is Kendall’s coefficient of concordance. Results indicate stress management of emotional intelligence has a positive relationship with communication effectiveness and also communication effectiveness plays a key role in job satisfaction.

Keyword :  Emotional Intelligence, Stress Management, Communication Effectiveness, Job Satisfaction.

Journal/ Proceedings Name :  CS&IT

URL :  https://airccse.org/journal/ijmit/papers/3411ijmit01.pdf

User Name : charlie
Posted 14-10-2026 on 17:54:29 AEDT



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