Software Quality can be considered as totality of features and characteristics of a product or
service that bears its ability to satisfy stated or implied needs. The Quality of any software can
be achieved by following by well-defined software process. These software process results into
various metrics like Project metrics, Process metrics and Product metrics. Process metrics are
very useful from management point of view. Process metrics can be used for improving the
software development and maintenance process for defect removal and also for reducing the
response time.